5 Easy Steps to Improving Your Security Guard Service
When property supervisors employ security guard companies they have a picture in mind of exactly what their contract security force will look like, but too often what they get isn’t what they envisioned. What we have discovered is that almost all security guard companies are capable of supplying the support that property supervisors want, but too often do not because of a lack of continuing excellent management processes.
Safety guard companies are unlike any vendor that a property supervisor usually hires. If you employ a painter, then you are able to see whether or not they do their jobs by looking at the walls. However, when you employ a security guard company, how often can you determine whether the guard organization is performing their job which includes running background checks and drug screenings, providing great training to your own guards, and effectively monitoring and supervising your defenses. In the majority of cases they likely are, but it’s important to implement a system of verification and quality management to make sure that problems connected with the lack of doing these jobs don’t start to happen.
In this article we will discuss five (5) easy steps to improving your safety guard service and achieving everything you picture as your perfect construction security guard.
Display Your Guards Qualifications
In most states, guards have been mandated to have a specified amount of training before they could start working as security guards. If your condition is one of those states, make sure that your security guard organization is compliant.
If you are in a country where there are no state requirements for shield certificate, then investigate the type of training that’s being provided by your security company and ask yourself does it look decent.
It is also the security guard company performing history and drug screenings on all your guards until they send them to your own property? If they are, they ought to be supplying you with verifications. Otherwise, why?
Another superb method to screen whether the guard is a good match for your property is to conduct a short”interview” to get a feel for the guard and to describe your expectations. This initial conversation will tell you a good deal about what to expect from that guard and it gives you a chance to ask a different guard if you feel that it is necessary.
Evaluate Guard Training
Though most security guard companies have an extremely thorough orientation that introduces every guard to the company itself, in many circumstances the shield’s orientation to his assigned property isn’t quite as complete. We call the orientation to the assigned property”Website Specific Training”. Learn What your site specific training looks like:
• Does it happen at your property?
• Who does the training?
• How long is each new officer trained?
• How long can the security company double bank?
• How thoroughly are your post orders clarified?
Determine the response to each of these questions and be sure that they match what you believe is adequate. You should even think about sitting in on your safety guard company’s orientation and your site special training to acquire an understanding of what goes into preparing a guard to operate in your property.
Guard supervision is one of the main factors of good security guard support. When security companies provide poor supervision, there isn’t enough emphasis put on preventing errors, problems, and complaints. Lack of supervision also removes the opportunity for the guard to learn and better understand their duties. When the guards aren’t being supervised, they start to feel that their work isn’t significant and they start to find themselves as less of a region of the security group. When guards don’t feel like part of your group it generally leads to unacceptable practices such as unprofessional behaviour, tardiness, and even theft.
Depending on the structure of your contract, onsite managers might not be included. If your contract does not require onsite oversight, how can your security guard company remotely oversee its defenses? Outside the Standard security company field manager spot checks, the two methods of remote supervision that prove most successful are:
If your guards are required to produce rounds of your property, then a system for monitoring them while on duty is essential. Officer Tour Tracking Systems offer a remote way of monitoring the guards while they are on your property. These monitoring systems permit the security guard company to track the time and log the activity of these guards while they are making rounds to various areas on your property. Most Officer Tour Tracking Systems can generate reports which empower the safety guard company to quickly acquire an understanding of whether the guard is making rounds. The property manager should also be given with an updated version of those reports. Producers of these systems comprise Deggy and Timekeeping Systems, Inc..
In addition to Officer Tour Tracking systems, we have discovered that having a system for guards to check in frequently with the safety guard company provides a method of making sure that each guard is safe and alert. By having guards check-in frequently together with the safety guard company, at least every 30 minutes, guards believe that their security is important and that being awake and alert is an significant part their job.
Inspect Your Guards
After hours inspections of your defenses are always great ways of finding out just what is occurring with your safety as you aren’t there. During these inspections, be sure to ask your safety guards questions about their responsibilities and duties to make sure that they know their jobs. In fact, we suggest getting your safety guards audited regularly, officially (i.e. post inspection) and (i.e. secret shopped) with a certified security consultant as part of your continuing security program.
Firms like Asymmetric Strategies offer a free service aimed at doing exactly that. Remember, when choosing a security consultant be confident that the consultant isn’t actually a security guard company. If so, your audit is sure to turn up problems with your existing security guard company.